Returns & Exchanges
Nepenthes London offers a 14-day return policy for items in their original, unworn condition with all tags attached. Please note that certain exclusive releases and sale items may be subject to specific final sale terms.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer labels and security tags remain intact and untampered.
Dispatch the Shipment
Send the package back to our London store using a tracked and insured shipping service to ensure safe delivery of your return.
Quality Check & Refund
Once our team inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing