Frequently Asked Questions
Everything you need to know about shopping with Nepenthes London.
Which shipping methods are available for domestic and international orders?
We offer DPD Next Day delivery within the UK and DHL Express shipping for international orders. Shipping costs and estimated delivery times are calculated at checkout based on your location.
What is your return policy for seasonal collections?
Items must be returned within 14 days of receipt in their original, unworn condition with all tags attached. Please note that certain limited-release items may be subject to a final sale policy.
Are in-store pickups available for online purchases?
Yes, you can select 'In-store Pickup' at checkout to collect your order from our London location. You will receive an email notification as soon as your items are ready for collection.
How do I ensure I select the correct size for Engineered Garments or Needles?
Sizing varies significantly between our curated brands. We provide detailed measurements for each garment on the product page. If you require further assistance, our team is available for personalized fit consultations via email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
Do I have to pay import duties on international orders?
Orders shipped outside of the UK may be subject to import duties and taxes. These charges are the responsibility of the recipient and are typically collected by the courier upon delivery.